You'll also get your account information faster. Apple, iPhone, iPad, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. Please restart the PIN setup process and choose another 4-6 digits PIN. Tap the Action Button in the Navigation Bar. Select the lost device and erase its data. Enter your Account number and tap "Next". HSBC Bank USA, N.A. The reference amount for low net worth is HKD50,000 (or equivalent) and low income is HKD7,500 (or equivalent). Yes, if your MPF account is your only account. You must enter the Security Code to access services under the "Security Device Logon Mode", such as securities trading and transfer to non-registered accounts. Simply select the relevant payee to see their details page and select 'Delete' or 'Edit' as appropriate. Face ID is supported on iPhone X (and any future iPhones with Face ID capabilities). Set up a new payee and increase transfer limit, (Details can reference to on-screen instruction), Increase the transfer limits of non-registered accounts, Make a bill payment to finance / securities / sports & leisure. Then, click on the Continue button. You'll be asked to enter 3 characters of your password randomly when you log on. Press the green button on the bottom right of the device, and hold for 2 seconds. The maximum daily transfer limit is HKD 400,000 . This enables you to make payments to selected service providers in Hong Kong. To delete a payee, you can find them under 'Pay & transfer' from the top menu > 'Manage payees . You can submit your payment either by going to the 'Pay & transfer tab > select Pay your bills, or alternatively choose Pay bills from your Quick links; this way the merchant will be able to readily identify who has made the payment. This is the fastest way to transfer money between your own HSBC Hong Kong accounts immediately in Hong Kong dollars. 'Quick Transfer' is a feature found in the 'Quick Links' on your account dashboard after logging in to Online Banking. Do I need my Security Device / Mobile Security Key?". If its after the transaction has gone through, contact the retailer directly to resolve it. Otherwise, please contact your nearest HSBC branch. If you are transferring from your HSBC checking account and your available balance does not have enough money, your Bill Payment(s) will not be completed. Due to security reasons, you can ONLY reset your PIN before logging on HSBC Online Banking by answering the security question(s) correctly. How do I get the best image of the check? If you only have an HSBC MPF and/or ORSO Defined Contribution Scheme account, you can only use the MPF/ORSO related features in Online Banking. Once you've registered, the service will apply to all new accounts you open with us. Learn more about our replacement policies. Click on 'payments' 04. via the "e-Cheque Deposit Box Service" on HSBC website. Can I change or cancel a bill payment in the mobile app? (Items 1-44, 49-79 : Retrieve eStatement up to 7 years (84 months) and eAdvice up to 3 months, except item 11,65 & 74-79 eAdvice It can be retrieved up to 12 months, Items 45-48 : Retrieve eStatement up to 2 years (24 months) ), Investments (Retrieve eStatement up to 2 years (24-months) and eAdvice up to 3 months, except item 8 eAdvice It can be retrieved up to 24 months, Item 19 : Retrieve eAdvice up to 12 months), Cards (We will accumulate eStatements up to 7 years (84 months). Press the bottom left yellow button to complete the first PIN entry 4. If you still can't log on, write down the error message and call Customer Services: Change your Personal Internet Banking password immediately then call Customer Services: You play a significant role in your own security. 2. Log in to the mobile app. Same as paper cheque, there are some constraints on RMB e-cheque presented in Guangdong Province and Shenzhen. Reception (Mon-Fri, 9am-5pm) +44 (0) 1534 704000 Fax: +44 (0) 1534 704600. Deposits made after 10pm ET will be considered to be made on the next business day. If you can't find the payee you're searching for, please log onto Personal Internet Banking on a web browser to add the payee manually. Payee information cannot be edited. To delete a beneficiary from your 'Beneficiary List' click on 'Delete beneficiaries'. No. You can add or remove fingerprints in your device settings. 1 Data rate charges from your service provider may apply. Open the app and accept the T&Cs. To add a payee, please refer to FAQ "How can I register an account as "My payees"? No. You will have the opportunity to: What type of mobile devices support the HSBC Mobile Banking App? Log on to the HSBC Mobile Banking App. Effective 1 April 2020 for all other Personal Internet Banking customers. ThePay Soon optionlets youdefer your payment up to a maximum of 7 days,or before your next payment date. No. If you hold the Green button for 2 seconds during the input of customer specific information into your Security Device, all of your input will be deleted. Choose a payee from potential matches or add manually. You cannot change forward-dated bill payment. 3. 2. If youre paying a person who is not online, HSBC Bill Pay will send your payment as a check. Upon receipt of an e-Cheque, you (as Payee) can upload (deposit) the e-Cheque file through any of the following channels: Please watch the demo for instruction to deposit your e-Cheque. Can transfers be cancelled or changed in the mobile app? Set up and manage future-dated or recurring payments*. As you are one of the enrollers, you will also receive the payment eReceipt. The following are the maximum numbers of characters (including spaces) allowed per field: If you're sending money to a company in Hong Kong, you can check themerchant list. If the company is listed as a merchant, we recommend using bill payment. You can issue a post dated e-Cheque up to 90 days. (Enter last 8 numeric only), Passport no. 2. Otherwise, please call us to request for a replacement with a PIN-protected Security Device. Can I use Touch ID to log on if I have someone elses fingerprints stored on my device? All HSBC accounts, however, are viewable within Global View. Funds deposited may not be immediately available for withdrawal and will be made available based on the Funds Availability section of the Rules for Consumer Deposit Accounts. Customer specific information is needed to be input into the Security Device to verify your instruction. To select the company, enter the company name or account details. Once the account has been registered in "My payees", simply choose the "My payees" option when making your transfer request and select the required account to which you wish to transfer funds. Learn more. 2. Step 3: How to delete a Canadian payee From the home screen, select Bills in the main menu. Your registration will be effective immediately. 5. Checks deposited before 10pm ET on a business day will have that day as the day of deposit. You must have an existing bank, MPF or ORSO Defined Contribution Scheme account with HSBC in Hong Kong. If you need to cancel your promise to pay, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. For 'My Payee', the section 'To my Payees (registered accounts via HSBC Online Banking)' will let you set the limits for each registered account. We recommend you add our email address to your address book to solve the problem. If you wish to transfer to your payees instead, please go to 'Pay & transfer' on the top menu to select your desired payment journey. If you prefer not to upgrade now you can continue to use Personal Internet Banking securely, but you may encounter errors on displayed pages. Enter the amount you're sending. You can save it to your computer or print for your records. What security measures can I take to protect my information when using the mobile app? and follow the on-screen instructions. Select the Delete icon in the top right corner of the screen. Find the answers and while you're at it, tell us how we could do better. Because the account number is a mandatory field which cant be left blank, use it as a memo line if you dont have an account number with the payee. Self-named Accounts with HSBC in Hong Kong, Customers press the Green Buttonon the device to generate the Security Code, Internet banking Log on and Step Up verification, Customers input specific information into the device and press the Yellow Button to generate the Security Code, Third-party account transfer verification, Account number, mobile number or FPS Identifier with 8 or more digits, Account number, mobile number or FPS Identifier with 4-7 digits. Tap "Add a payee" and begin to input the payee name. All customers who have eligible savings accounts or current accounts are eligible to use the e-Cheque Deposit Service. Please click. Enter the payee ZIP code. It is not possible to amend the sort code and account number of an existing Bill Payment beneficiary. To delete payees, select 'Pay and transfer' in the main menu, go to 'Manage and track' and click on the 'Manage saved payee list' link. In this case, please check with your nearest HSBC branch. No. However, you can change your Digital Security Device passcode by selecting Forgotten your Digital Security Device passcode? on the log on screen of the mobile app. The merchant will then validate the bill owners information and get their consent. You'll need to cancel the standing order/future-dated payment before deleting the payee or wait for the payment to be made. 4. Yes, it is available to all types of credit card except our commercialcards. Call Customer Services on(852) 2233 3000. Start by typing the payee's name in the search box. Yes. These changes will be rolled out in phases and you'll be further notified when these changes are ready for you. You'll then be requested to input a SMS verification code sent by us for verification. Also, you can contact a customer service officer at your HSBC branch for more information or call our hotline: Please try again. Use Personal Internet Banking to delete a pending Bill Payment. For Hong Kong, there is no particular meaning or function associated with this design. Thoughtful reminders- get push notification, email and/or SMS alerts when the latest eStatements are uploaded. 6. From Your Accounts page, select the account you wish to remove the recipient from by clicking 'View Account'. 4. Barclays app. There are no fees to use the mobile app. You can use the account number at the bottom of your Super Ease card, not your Visa card number. You can do it in minutes through Online Banking or through our App by selecting 'Move Money', then choosing the account you want to send money from followed by 'New person or small business'. Your step-by-step guide: Log in to the mobile app. Youll be able to reset password, security question and answer after verification. General|Logon and Passwords|eStatements and eAdvice|Pay and transfer|eBill Service|e-Cheque Services|Security Device|Transaction Signing|Collection|Investment. For any problems in online access , please contact our Customer Services : Once you are back online check your account balances and transaction history. For more information, please see ourSupported Browsers page. Are there fees for using mobile check deposit? You must write mobile check deposit and the date on the front of the check, and save it for 90 days. To set up the PIN for the new Security Device, please follow the steps below for the first time: 8For enhanced security, please enter a 6-digit PIN. You can deposit as many checks as you would like as long as you do not exceed the daily and over 30-day period limits. Payee is now removed. All Rights Reserved. Yes, but it depends on the merchant. Log on to Personal Internet Banking. You can only update one account at a time. "New PIN CONF" will display for 2 seconds if the PIN is successfully set up. The number is a 10-digit serial number, identifying your individual Security Device. e-Cheque is issued and presented in digital form therefore the entire process works electronically. HSBC is not responsible for these charges. Find the answers and while you're at it, tell us how we could do better. Click My HSBC at the top left of the page and select My bill payees. You will need to pay the amount due yourself either: If you need more information, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. Monday Sunday except 00:00 to 06:00 every Sunday (HKT). Please visit our branches to perform your transactions. Make sure you have the correct account number and associated ATM or phone banking PIN as well as the latest identification document number that you provided when you opened your account. Manage your credit card by making payments from any bank account, view account activity, including pending card transactions in real-time, sign up for AutoPay and alerts, request balance transfers and more. You will see a confirmation screen with your payment details. Mortgage and home equity products are offered in the U.S. by HSBC Bank USA, N.A. If you do that then please follow the deleting a . The maximum daily limits for transfers to "My payees" are HKD3,000,000 per account, and by default the payees' maximum daily transfer is HKD50,000. Go to the HSBC Online Banking logon page, enter your "Username" and click "Continue". Same-day Bill Payments scheduled before 4:00pm ET, Monday through Friday (excluding federal holidays) will be processed on that day. If you're wiring money to company or person at a U.S. bank, follow these instructions for adding a payee. Please login to Online Banking, select 'Card, loan & mortgage' from the top menu > 'Card services' > 'Request ATM / credit card PIN'. Click on that select Delete payee, as shown . We have a Security Device which is specially designed for the visually impaired. The payment eReceipt will be issued to both enroller(s) and payer. Go to Daily payment and transfer limits page on Online Banking to increase or decrease your transaction limit. There are two types of Security Code generated by Security Devices with different format, which support different functions in HSBC Personal Internet Banking. HSBC Bank USA, N.A. Refer to the "Service Fees" section under "Frequently Asked Questions" for full details. If you want to change the payee's details, you have to delete the payee record first and add back again. The mobile app is available outside of the US, but is dependent on the availability of your mobile service provider's geographical coverage. To avoid missing eStatements and eAdvice, update your email address via the HSBC HK Mobile Banking app or HSBC Online Banking at anytime. Click My HSBC at the top lef tof the page and select Future dated bill payments. To obtain approval from the relevant Mainland authorities, we recommend the issuer to provide the payee bank account number and payment purpose on the e-Cheque. You may change the transfer limit or delete this payee via HSBC Online Banking after the instructions is effective. "HSBC" will be displayed afterwards. Select 'New payee' > 'Person'. You can also use the following special characters: the at sign (@), underscore (_), apostrophe ('), period (. Your information will not be disclosed to any third party organisations. You can use the service for selected accounts only by going to 'Banking' from the top menu > 'eStatements & eAdvices' > 'Statement and advice preferences'. Please refer to details below: The following instructions will be effective immediately: For the following instructions, submission before 9pm from Mon to Fri or 6pm on Sat will be effective on next working day: The battery in the Security Device can last for three to five years, depending on how frequently you use it. The position is the same as current HKD/USD paper cheque. If you have questions call Customer Services: Lines are open 9am-8pm (Mon-Fri) and 9am-5pm (Sat). Make sure to write 'mobile check deposit' and the date on the front of the check, and save it for 90 days. Otherwise, it will be processed on the next business day7. How do I remove biometric logon or change my PIN? They'll also be sent to your designated email address, protected by a password. We also recommend contacting your wireless service provider to have your device deactivated. Any additional used real-time stock quotes exceeding your free real-time stock quote count will be charged at HKD0.1 per quote, and will be debited from your account in the first seven working days of the next month. Yes, we would like to understand your situation. To Add a Payee in the Mobile App: Tap Move Money in the Navigation Bar. Then, simply enter your account number and select the bill type (if applicable) of the merchant. Additionally, we cover your banking transactions with HSBC's $0 Liability, Online Guarantee, so you can continue to safely perform transactions online. RMB e-Cheque issued by non-Hong Kong residents are for use in Hong Kong only and are not for use in the Mainland China. If you have an HSBC account, credit card, MPF or ORSO Defined Contribution Scheme account, you can register online with your ATM or phone banking PIN/SMS One time passcode.
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